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Case Study 94

John is delivering water coolers to leisure centres and offices across London.  His depot is in Kent, meaning he must start his journey on the M20 motorway before arriving at his first destination at about 08:00.


It’s a hot day in the middle of August, and John has dressed appropriately by wearing the company issued shorts and a t-shirt. He is also wearing some sunglasses.

John has been doing this job for 15 years, although it is an entirely new route that he is on today