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Case Study 20

Frank drives an 18,000kg rigid lorry delivering bread to convenience stores; it’s a multidrop role that requires a lot of handballing.   Before starting work, he always carries out his daily checks and marks any issues in the vehicles defect book.

Last week his company sent him on a training course that has assisted him in his job, and he is trying to put what he learnt into practice.

Yesterday he had a long day which consisted of 10 hours driving time and a lot of angry customers.

Today he is delivering in the hilly Lake District.  This is considered a difficult route reversing into tight loading bays