Case Study 20

Frank drives an 18,000 kg rigid lorry delivering bread to convenience stores; it’s a multi-drop role that requires a lot of handballing.

Before starting work, he always carries out his daily checks and marks any vehicle defects in the defect book.

Last week, his company sent him on a training course, and he is trying to put what he learned into practice.

Yesterday he had a long day; he drove for a total of 10 hours and had to deal with a lot of angry customers.

Today he is delivering in the hilly Lake District. This is considered to be a problematic route and Frank will need to reverse into tight loading bays at a number of the stores