Case Study 20

Frank drives an 18,000kg rigid lorry delivering bread to convenience stores; it’s a multidrop role that requires a lot of handballing.

Before starting work, he always carries out his daily checks and marks any vehicle defects in the defect book.

Last week, his company sent him on a training course, and he is trying to put what he learnt into practice.

Yesterday he had a long day which consisted of 10 hours driving time and a lot of angry customers.

Today he is delivering in the hilly Lake District. This is considered a problematic route where the driver needs to reverse into tight loading bays at a number of the stores