Privacy policy
LGV Theory website. Last updated 9 November 2026.
Who we are
lgvtheory.co.uk is run by Logistics Training (UK) Ltd, 128 City Road, London EC1V 2NX, United Kingdom. We are the data controller for the personal information described here. Questions about this policy, or about information we hold, go to getintouch@lgvtheory.co.uk.
The short version
- You can use the free practice material without giving us anything.
- If you create an account, we hold your email address, a protected copy of your password, what you have bought and your progress.
- Card payments are taken by Stripe. We never see your card details.
- We do not sell your information.
Information we hold, and why
Your account
You need an account to buy a module or use a partner code. It holds your email address and your password, stored only as a one-way protected copy that we cannot read. We use it to log you in and to send emails you need, such as a password reset.
If you bought from the old lgvtheory.co.uk shop, your existing login and purchases are carried across so you can keep using them.
What you have bought
We record which modules your account owns, when, and how you got them, such as a card payment, a partner code or a purchase carried over from the old site.
Your progress
Your scores in practice tests, case studies, mock tests and hazard perception clips, and which study topics you have read, are saved to your account when you are logged in, so they follow you between devices.
Payments
Card payments are taken by Stripe. Your card details go straight to Stripe and never reach us. Stripe tells us the payment succeeded and gives us a reference, which we keep with your purchase. Stripe processes your payment under its own privacy policy at stripe.com/gb/privacy.
Training companies
If a training company registered you with us, it can see your name, email address and progress so it can support your training. A partner code on its own does not share your progress with anyone.
News about driver training
If you create an account or buy from us, we may email you about related driver training. Every one of those emails has an unsubscribe link, and you can also ask us to stop at any time.
Messages you send us
If you contact us, we keep your name, email address and message so we can reply.
Who else handles it
We use a small number of providers to run the service. Each only handles what it needs to:
- Supabase stores accounts, purchases and progress.
- Vercel hosts the website.
- Stripe takes card payments.
- Resend sends our emails.
Some of these providers may process information outside the UK. Where they do, they use safeguards approved under UK data protection law. We do not sell or rent personal information to anybody.
Our legal basis
Under the UK GDPR we rely on:
- Contract, to run your account, record what you have bought and give you access to it.
- Legal obligation, to keep records of sales for tax and accounting.
- Legitimate interests, to answer messages, keep the service secure, prevent misuse and tell customers about related training.
How long we keep it
We keep your account, purchases and progress for as long as you have an account. You can delete your account at any time from Your account in the course, or by emailing us. Deleting it removes your login, progress and purchase records from our systems. Records of payments are kept for six years because the law requires it. Messages are normally kept for no more than two years.
Cookies
The website uses only what it needs to work, such as keeping you logged in and remembering your progress on this device. We do not use advertising cookies.
Your rights
You can ask for a copy of the information we hold about you, have it corrected or deleted, object to or restrict how we use it, and receive it in a portable form. Email getintouch@lgvtheory.co.uk and we will reply within one month.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would prefer the chance to put things right first.
Children
LGV Theory is study material for people training for an LGV licence and the Driver CPC, so it is aimed at adults. We do not knowingly collect information from anyone under 16.
Changes
If we change how we handle information, we will update this page and the date at the top.
Contact
Logistics Training (UK) Ltd
128 City Road, London EC1V 2NX, United Kingdom
getintouch@lgvtheory.co.uk